Terms and Conditions
These Terms and Conditions (“Terms”) govern the use of services provided by On Site Genetics, www.onsite-genetics.com, doing business as Mobile Drug and DNA Testing Services (“Company,” “we,” “us,” or “our”). By booking an appointment, receiving services, or interacting with our team, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
1. Services Provided
On Site Genetics offers the following services: drug testing, ink fingerprinting, background checks, DNA testing, phlebotomy, consotrium, notary public services and more.
2. Appointments and Scheduling
Appointments must be scheduled in advance via phone, email or our website. Same-day appointments are welcome, but are subject to availability. Clients must arrive on time. A 10-minute grace period will be honored; late arrivals may result in rescheduling. No-shows or cancellations within less than 24 hours may result in a rescheduling fee. Walk-ins are not guaranteed and are subject to staff availability.
3. Payment Terms
All payments are due at the time of service unless otherwise agreed in writing. We accept credit/debit cards, PayPal, AfterPay and Klarna. Cash may be accepted for some services with prior approval. DNA testing and specialty services must be paid in full before sample collection. All payments are final. No refunds will be issued once a service has been rendered or a sample has been collected.
4. Legal and Court-Admissible Testing
On Site Genetics only partners with accredited laboratories to ensure that legal DNA test results meet chain-of-custody and court standards. It is the client’s responsibility to inform us if the test will be used for legal purposes at the time of scheduling. Non-legal tests may not be admissible in court. We are not responsible for delays caused by incorrect or incomplete client information.
5. Confidentiality and Privacy
All personal information and test results are kept confidential in compliance with HIPAA and industry standards. Results are only released to authorized parties designated on the chain-of-custody or consent form. We will not disclose your test results to any third party without written consent, unless required by law.
6. Result Delivery Times
DNA test results are typically available within 2–5 business days. Rapid drug screen results are generally available within 15–30 minutes. Hair follicle and lab-based drug tests may take 2–5 business days. STD and HIV test results may take 1–3 business days. Delays may occur due to lab processing times, holidays or incomplete documentation.
7. Client Responsibilities
By using our services, you agree to: Provide accurate and truthful personal information. Follow instructions given by staff and collectors. Respect the professional boundaries of our team and other clients. Not use our services for fraudulent, illegal or deceptive purposes.
8. Limitation of Liability
On Site Genetics is not a laboratory. We serve as a third-party collection agency and testing provider. We are not responsible for laboratory delays, inconclusive results or third-party processing issues. We are not liable for legal decisions, employment outcomes or other consequences resulting from test results. All test results are based solely on the accuracy of the sample submitted and processed by the laboratory.
9. Refusal of Service
On Site Genetics reserves the right to refuse service to anyone: Who is disrespectful, threatening, or disruptive; Who is under the influence of drugs or alcohol; Who fails to follow safety protocols; Or whose request falls outside the scope of our services.
10. Age Restrictions
Clients must be 18 years or older to authorize testing. For minors, a parent or legal guardian must provide consent and proper documentation.
11. Re-Testing and Disputes
Re-testing requests may incur an additional fee. If a specimen is rejected due to client error (e.g., insufficient sample, tampering), the client is responsible for all re-collection fees. Disputes regarding results must be directed to the testing laboratory.
12. Governing Law
These Terms are governed by the laws of the State of Arkansas. Any disputes will be handled in accordance with applicable state and federal laws.
13. Changes to Terms
On Site Genetics reserves the right to update these Terms at any time without prior notice. The most current version will be posted on our website. Continued use of our services constitutes acceptance of these updated terms.
Contact Us
Onsite Genetics Mobile
[Phone Number]